Service Excellence 2018-01-06T07:50:55+00:00

Service Excellence

Health & Safety

Egypro FME strongly believes in delivering a high-quality service to its clients with a Safety-First culture that does not jeopardize the safety of employees and the environment that we operate in.

We recognize that health and safety is an integral part of all our activities, and our safety culture is based on prevention, hazard awareness, continuous improvement, and compliance with carefully developed procedures. Due to the nature of our business, most of our people work independently; hence, the safety culture will only be fully effective when each one of us personally and instinctively adapts and conforms to it.

Egypro FME Cover

Quality

Egypro FME strongly believes in delivering a high-quality service to its clients which conforms to clearly established standards. Egypro FME strongly believes in delivering a high-quality service to its clients which conforms to clearly established standards. We are committed to delivering tailored services to each client’s unique requirements. This allows a greater control over quality and maximizing the lifecycle and adding value to our clients’ assets. Our focus on quality is the responsibility of every employee. We are committed to the continual improvement of quality management system effectiveness to maintain this improvement, by complying with worldwide standards and best practice with ISO 9001:2008 accreditation and certifications.

Egypro FME Quality

Egypro FME Quality

FME Academy

FME Academy was established under the auspices of Egypro FME by creating training programs with the purpose of leveraging our best practice in operations and offering it across our complex Integrated Facility Services contracts.
We consider the opportunity to grow and develop career-enhancing skills one of the most important factors in motivating our people. It helps them feel engaged and encouraged and reaffirms that they made the right choice in their company.
We strive to offer our exceptional people an opportunity to continuously improve and contribute to the success of our company by expanding their knowledge, learning new skills, and gaining the expertise they need to enjoy a rewarding career.
Our workforce is diverse and widespread with a variety of development and training needs. Our people are expected to be experts in their field, and we promise this level of professional expertise to our clients. With that in mind, we provide consistent and effective training for all our employees throughout their careers, including leadership development courses for managers, from supervisors to executive positions.

Egypro FME Training Academy

Egypro FME Training Academy

Performance Monitoring

Measurement is the first step that leads to control and, eventually, to improvement. If you can’t measure something, you can’t understand it. If you can’t understand it, you can’t control it. If you can’t control it, you can’t improve it. Measurement is the first step that leads to control and, eventually, to improvement. If you can’t measure something, you can’t understand it. If you can’t understand it, you can’t control it. If you can’t control it, you can’t improve it. Performance management is frequently defined as a process by which the company manages its results and performance in line with its corporate goals and functional strategies. A key component of that control function is the provision of reliable feedback and information through the performance measurement system. This promise is measured by clients’ specific KPIs, ensuring quality and transparency in everything we do.

Egypro FME Performance monitoring

Egypro FME Performance monitoring

Customer Oriented

Customer Focus: We focus on customers’ needs and design our services to meet those needs, and all else
will follow.
Trust: Open relationships that generate trust and work in partnership are fundamental for mutual
benefit.
Promoting Change: We challenge convention; we believe in constant improvement and change.
Quality: Service quality must equal customer satisfaction. It starts with our approach to designing
and implementing our services and continues to how we interact with our customers.

Egypro FME Customer oriented

Egypro FME Customer oriented

Adding Value to your Assets

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